- FAQ
Questions, answered.
The most common questions we hear about ZYTO scans, products, methodology, and support — grouped by topic so you can find what you need quickly.
Frequently asked questions.
- Getting Started
- Products & Plans
- Methodology
- Hand Cradle
- Account & Licensing
- Support
Get Started
What is a ZYTO scan?
A ZYTO session uses the Hand Cradle to record galvanic skin response while software presents a series of Virtual Items. The resulting response data is organized into reports that can support wellness-focused conversations about lifestyle factors, products, and areas of interest.
How long does a scan take?
Most sessions take between 3 and 10 minutes, depending on the session template being used. Many practitioners combine the session with a longer conversation to review the reports and discuss next steps.
Is a scan painful or invasive?
No. The Hand Cradle is non-invasive and simply rests beneath the hand during the session. No needles, probes, electrical stimulation, or invasive procedures are involved.
Do I need to prepare for a scan?
No special preparation is required. For the most consistent experience, sit comfortably, relax your hand on the Hand Cradle, and follow any instructions provided by your practitioner. Some practitioners may offer additional recommendations based on their workflow.
Products & Plans
Which ZYTO plan is right for me?
Balance is designed for users who want a simple, guided experience with built-in session templates and reports. Select adds custom Virtual Items and expanded reporting options. Elite offers the highest level of customization, advanced reporting tools, and multi-practitioner support. EVOX is a separate perception-reframing platform that can be used alongside Select or Elite.
Can I switch between plans?
Yes. Many users begin with Balance and upgrade to Select, Elite, or EVOX as their needs evolve. Our team can help you determine the best upgrade path based on your goals and workflow.
Is the Hand Cradle included with my plan?
Yes. A ZYTO Hand Cradle is included with every new software purchase. Additional Hand Cradles can be purchased separately if you need more than one device for your practice, team, or remote session workflow.
Does ZYTO work on Mac?
ZYTO software is designed for Windows computers. Mac users can run Windows through a compatible virtualization solution, but a native Mac version is not currently available.
Methodology
What is galvanic skin response (GSR)?
Galvanic skin response (GSR) is a well-established physiological measurement that reflects small changes in the skin’s electrical conductivity. These changes can occur naturally as the body responds to various stimuli.
The ZYTO Hand Cradle measures GSR while Virtual Items are presented during a session. The software organizes and compares this response data to generate reports that practitioners can review and discuss with clients.
Is ZYTO a diagnostic tool?
No. The ZYTO system is not intended to diagnose, treat, cure, or prevent any disease. It records GSR patterns for informational wellness purposes only.
How accurate is a ZYTO scan?
The ZYTO Hand Cradle is an FDA-cleared Class II medical device that accurately measures galvanic skin response (GSR).
ZYTO reports do not measure organs, hormones, nutrients, or medical conditions. Instead, the software records and organizes GSR response data associated with Virtual Items presented during a session.
What is a Virtual Item?
A Virtual Item is a digital reference presented during a ZYTO session. Virtual Items can represent a wide variety of concepts, including wellness products, nutritional ingredients, lifestyle topics, systems, or other library categories.
Hand Cradle
Is the Hand Cradle FDA-cleared?
Yes. The ZYTO Hand Cradle is an FDA-cleared Class II medical device that measures galvanic skin response (GSR). It is used in conjunction with ZYTO software to collect the response data displayed in session reports.
How do I clean the Hand Cradle?
The Hand Cradle can be cleaned between users using a soft cloth lightly dampened with an approved disinfectant or cleaning solution. Avoid excessive moisture and never immerse the device in liquid. Always follow the cleaning instructions provided with your Hand Cradle.
What’s the warranty?
New Hand Cradles include a one-year limited warranty covering defects in materials and workmanship under normal use. If you experience an issue with your device, contact ZYTO Support for troubleshooting and warranty assistance.
Account & Licensing
How do I transfer a license?
If you need to transfer ownership of a ZYTO account or license, contact our support team. Transfer eligibility may vary depending on the product and account status, and our team will guide you through the process and any applicable requirements.
Can I cancel anytime?
Subscription products can generally be canceled by contacting our support team. Depending on your plan, cancellation policies and billing terms may apply. Our team can review your account and explain any details specific to your subscription.
Where do I find my invoices?
Sign in to your account portal — invoices are under Account → Billing.
Support
How do I get technical support?
Email support@zyto.com, call 1-866-369-2265 (Mon–Fri, 8a–5p MT), or use in-app live chat. See our Support page for the full help center.
How long until someone responds?
Within one business day for email tickets. Phone and chat are usually faster during business hours.