Set up your Compass 5.0 software
Complete your software setup in 3 easy steps:
*If you haven’t called in to activate your license yet, call us at 801-224-7199, option 3, or toll-free at 866-369-2265. Then follow the steps below.
- Download the Pro 5.0 software here. Then open the saved file to install after downloading.
- After starting the software, enter your username and password. Your username is your e-mail, and your password setup e-mail was automatically sent to you. If you’re upgrading from the Compass to the Compass 5.0, your e-mail, password, and PIN will remain the same.
- Create or enter your existing 4-digit PIN. You will use this number for future logins.
Note: You will need your Hand Cradle to fully install and operate the Compass 5.0 software.
Issues setting up your software? Contact technical support by phone at:
1-801-224-7199 or e-mail at firstname.lastname@example.org.
Get trained online
After you have installed your software, we recommend completing the Online training, starting with the 5.0 Basics and then completing the Compass 5.0 Training. User manuals are also available within the Compass 5.0 training.
Contact us for support
Manages subscriptions, general questions, and overall help. They will be your main point of contact moving forward. Here’s how to contact them.
Available to help with any hardware or software issues, computer updates, and software or email set up. If your software isn’t working, contact them right away.
Hours: Monday-Thursday, 7:00 a.m. – 8:00 p.m. Mountain Time (MT)
After-hours support: Fri.-Sun., 8:00 a.m. – 5:00 p.m. MT
Phone number: 1-801-224-7199, option 3
Product Library Manager
Available to assist you if you notice a product that is missing or a product that is discontinued but still showing up. To request a product change, please contact them.
Hours: Monday – Thursday, 7:00 a.m. – 5:00 p.m. Mountain Time (MT)
Phone number: 1-801-224-7199, ext. 201
*You can also access your customer dashboard to manage your account information by clicking on Sign In in the upper-right corner of any zyto.com page.