After downloading and installing the software, our technical support team will contact you to ensure that your system is set up and ready to use.
*Please note that you can proceed with your download and installation even if you have not received your Hand Cradle.
Your Balance purchase entitles you to Free online training and webinars.
For Online Training, you can see the specific training path for your software by selecting the Content Library tab, then Learning Paths.
After completing the online training, you may be interested in visiting our Webinars page to get additional training on your software.
The Balance also includes the ZYTO Remote feature. To learn how to set up and use this feature, visit the ZYTO Remote page.
One of the benefits of ZYTO technology is being able to connect with our robust community of wellness professionals. You can connect with us and the rest of the amazing ZYTO community in the following ways.
Did you know ZYTO offers a generous bonus for each person you refer? For more details, visit the Referrals page.
Available to assist you if you notice a product that is missing or a product that is discontinued but still showing up. To request a product change, please contact them.
Hours: Monday – Thursday, 7:00 a.m. – 5:00 p.m. Mountain Time (MT)
Phone: 1-801-224-7199, ext. 201
Email: librarymanager@zyto.com.
Account Services*
Manages subscriptions, general questions, and overall help. They will be your main point of contact moving forward. Here’s how to contact them.
Hours: Monday – Thursday, 7:00 a.m. – 5:00 p.m. Mountain Time (MT)
Phone number: 1-801-224-7199, option 1
Email: accountservices@zyto.com
*You can also access your customer dashboard to manage your account information by clicking on Sign In in the upper-right corner of any zyto.com page.
Available to help with any hardware or software issues, computer updates, and software or email set up. If your software isn’t working, contact them right away.
Hours:
Monday-Thursday, 7:00 a.m. to 5:00 p.m. Mountain Time (MT)
After-hours support:
Monday-Thursday 5 p.m. to 8 p.m.
Friday to Sunday 8 a.m. to 5 p.m.
Phone number: 1-801-224-7199, option 3
Email: support@zyto.com
Your Balance subscription entitles you to free online training and webinars. Contact this department to ask any additional training questions you may have.
Hours: Monday-Thursday, 7:00 a.m. – 5:00 p.m. Mountain Time (MT)
Phone number: 1-801-224-7199, option 5
Email: training@zyto.com