Set up your Balance software


*If you are not a licensed practitioner and haven’t called in to activate your license yet, call us at 801-224-7199, option 3, or toll-free at 866-369-2265. Then follow the steps below.

  1. Download the Pro 5.0 software here. Then open the saved file to install after downloading.
  2. After starting the software, enter your username and password. Your username is your e-mail, and your password setup e-mail was automatically sent to you. If you’re upgrading to the Balance, you may enter the same e-mail, password, and PIN you were using for the Compass.
  3. Create or enter your existing 4-digit PIN. You will use this number for future logins

Note: You will need your Hand Cradle to fully install and operate the Balance software.

Issues logging in to your software? Contact technical support by phone at:
1-801-224-7199 or e-mail at

2 Free one-on-one sessions & online training

Your Balance purchase entitles you to 2 Free one-on-one training sessions with a ZYTO coach. You can schedule a Free training session here. However, you may want finish the Online training before scheduling your Free session.

For online training, we recommend starting with the 5.0 Basics, followed by the Balance 5.0 Training and Balance 5.0 Auxiliary Training courses. The Balance user manual and Balance training video links document can also be found within the Balance courses.

Additional training resources for Balance customers include live webinars and videos on the ZYTO YouTube channel.
The Balance also includes the ZYTO Remote feature. To learn how to set up and use this feature, visit the ZYTO Remote page.

Contact us for support

Account Services*

Manages subscriptions, general questions, and overall help. They will be your main point of contact moving forward. Here’s how to contact them.

Hours: Monday – Thursday, 7:00 a.m. – 5:00 p.m. Mountain Time (MT)
Phone number:1-801-224-7199, option 1
Online Chat:

Technical Support

Available to help with any hardware or software issues, computer updates, and software or email set up. If your software isn’t working, contact them right away.

Hours: Monday-Thursday, 7:00 a.m. – 8:00 p.m. Mountain Time (MT)
After-hours support: Fri.-Sun., 8:00 a.m. – 5:00 p.m. MT
Phone number:1-801-224-7199, option 3

Product Library Manager

Available to assist you if you notice a product that is missing or a product that is discontinued but still showing up. To request a product change, please contact them.

Hours: Monday – Thursday, 7:00 a.m. – 5:00 p.m. Mountain Time (MT)
Phone number: 1-801-224-7199, ext. 201

*You can also access your customer dashboard to manage your account information by clicking on Sign In in the upper-right corner of any page.


Refer & earn

Did you know ZYTO offers a generous bonus for each person you refer? For more details, visit the Referrals page.

We also invite you to download our marketing materials to learn more and spread the word about ZYTO.

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